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A person who works on the code reads every message. Bug reports get priority over feature requests, and we would genuinely rather hear that something is broken than not.

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Response time

Within two working days, usually sooner. Formal data-protection requests are answered within one month, as the law requires.

Before you write about a file

We cannot look at your document — it was never uploaded to us. Tell us the tool, the browser and what went wrong, and that is almost always enough.

Check the FAQ first

The FAQ answers the twenty questions we are asked most, and each tool page has its own. It is often quicker than waiting for us.